Cloud Carib Limited (the Company) takes your privacy very seriously. Please read this privacy policy carefully, as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us in the event you have a complaint.
By visiting our website or by providing your personal information to the Company via any other means, you are accepting and consenting to the practices described in this Privacy Notice.
For purposes of this Privacy Notice, a “visitor” includes both those who are and those who are not current clients who have provisioned services, whether you upload information to our websites, download it, or are merely visiting our websites, as well as those who interact with us through other means, including other online services (e.g., e-mail, chat), by phone, text messages, fax, by written correspondence or in person.
Knowledge and Consent
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
1. WHAT DO WE COLLECT AND WHERE?
The information we collect may include your personal information. “Personal Information” or “personal data” means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural, or social identity of a juridical or natural person.
Personal Information we may collect may include your name, contact information, username and password for website registration and login, as well as IP addresses and other log file information (described below), electronic or telephone communications, product and service selections and orders, or other activities. Generally, we may collect information about you in the following manners:
- you may provide your personal information to us via chat, email or other written correspondence, telephone calls, web-based forms, or other means;
- we use automated technical means to collect information about all website visitors, for example, by use of cookies; via third-party providers; and
- the Company’s affiliates may provide the Company with personal information about their prospective or current customers.
2. WHAT DO WE USE THIS INFORMATION FOR?
Our primary purpose for collecting and processing Personal Information is to provide you with a secure and efficient visitor and client experience.
We may use your information to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of the website, recommend merchandise and services that might be of interest to you, to personalize your visit to our website, and to enable us to review, develop and continually improve the products services and offers we provide online. We also use this information to prevent or detect fraud or abuse of our website and to enable third parties to carry out technical, logistical, or other functions on our behalf.
We limit the use of personal information to the purposes identified in this notice and for which the individual has provided implicit or explicit consent. We retain personal information only as long as necessary to fulfil the stated purposes or as required by law or regulations and thereafter appropriately dispose of such information.
Contact Information
We use visitor information to send information about our company to visitors and to get in touch with them when necessary. We also use the information we collect to improve the content of our websites and as training aides for our employees. Visitors are given a choice at the point when we request their information.
We use web visit information to measure interest in and develop our web pages and marketing plans, customize the content you view on your web visits based on your activity on past visits, and administer our Website.
We use the visitor’s IP address to help diagnose problems with our servers and to administer our Websites.
We use cookies to help us recognize visitors as unique visitors (just a number) when they return to our websites. For example, if there are 1,000 visits to our website on a certain day, we can use cookies to discover how many of those visits were made via the same browser (same visitor). We may also use the cookie to discover whether a certain visitor has visited our site more than once and the source for each visit. We also use cookies to: allow us to tailor content or advertisements to match your preferred interest; avoid showing visitors the same advertisements repeatedly; compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our Website (we cannot identify visitors personally in this way); count the number of anonymous users of our sites. For information on preventing cookies from being installed, please reference the “Web Visit” section of this document.
We use information you provide to us via telephone calls, chat, email, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, we will use the information to establish your account. Information you submit in writing, such as chat, email, and web form information, is archived and may be tied to information we collect about your web visits. Your telephone call may be recorded for training purposes, and we may enter the information you provide via telephone into our systems for the purposes described in this paragraph.
DISCLOSURE OF PERSONAL INFORMATION
Personal information we gather is for the intended use described herein, and the Company shall not authorize the release of this information to anyone outside the Company, its affiliates, and partners who perform functions on our behalf, but in such event, personal information will only be shared to the extent reasonably necessary to perform said functions, and they shall not be authorized to use it for any other function.
Should you breach our terms and conditions or website terms, or if we are under a duty to disclose or share your personal data to comply with any legal obligation, such as a lawful request from public authorities regarding law enforcement or national security requirements, we may disclose your information to a relevant authority. We may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam, or other undesirable conduct. We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Notice and is permitted to use the information only for the purpose.
3. OPTING OUT OF COMMUNICATIONS
The Company gives you an opportunity to choose to opt out of personal data being disclosed to third parties for a purpose incompatible with the purpose for which it was originally collected (except for meeting applicable legal requirements or permitting third-party service providers who perform functions on our behalf as described above, including your opting out of receiving future marketing mailings. We will not use your contact information to correspond with you about our services if you ask us not to. Please send your request to online.compliance@cloudcarib.com or write us at:
Cloud Carib Limited
Mariner Hall, Sea Sky Lane,
Olde Towne, Sandyport,
P.O. Box AP-59223, #447,
Nassau, New Providence,
The Bahamas
Attn: Marketing
Please note that it may take up to ten (10) business days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request.
4. SECURITY OF YOUR INFORMATION
The Company is committed to commercially reasonable safeguards, and industry best practices approaches concerning security measures to prevent the loss, misuse, and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us in a Tier controlled facility with limited access. Visitor textual information is encrypted during data transmission. Our company databases are accessible only by authorized agents on a restricted access basis and who have entered Mutual Non-Disclosure Agreements with The Company. Despite these safeguards, however, we cannot guarantee the security of any information you transmit to our website or guarantee that information on our website will not be improperly accessed, disclosed, altered, or destroyed.
5. DATA INTEGRITY
Personal data collected is relevant for the purposes for which it is to be used. The Company takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.
6. RIGHT TO ACCESS YOUR PERSONAL INFORMATION
You have the right to access your personal data. If you believe that any personal information we have about you is incorrect, or is, has been, or might be used inappropriately, please contact us at online.compliance@cloudcarib.com or write us at:
Cloud Carib Limited
Mariner Hall, Sea Sky Lane,
Olde Towne, Sandyport,
P.O. Box AP-59223, #447,
Nassau, New Providence,
The Bahamas
Attn: Data Protection Officer
The Company will take steps to correct or delete the information or restrict its use as appropriate.
7. COMPLIANCE AND VERIFICATION
The Company utilizes the self-assessment approach to ensure compliance with its Privacy Notice. The Company regularly verifies that the Privacy Notice is accurate, comprehensive, and prominently displayed and conducts its self-assessment annually to ensure that all relevant privacy practices are followed. Appropriate employee training is in place, and internal procedures for periodically conducting objective compliance reviews are in place. A statement verifying this self-assessment is signed by an authorized representative once per year.
8. COMMUNICATION TO INDIVIDUALS
If you have a question or complaint about this Privacy Notice or our information collection practices, please contact us at online.compliance@cloudcarib.com or write us at:
Cloud Carib Limited
Mariner Hall, Sea Sky Lane,
Olde Towne, Sandyport,
P.O. Box AP-59223, #447,
Nassau, New Providence,
The Bahamas
Attn: Data Protection Officer
The Company shall investigate the matter and remain committed to resolving any privacy concerns you may have. Should any dispute or controversy arise out of or relating to this Privacy Notice, our website, or related services provided by us, the Company shall take commercially reasonable action to resolve the conflict.
9. CHANGES
We may change this privacy policy from time to time. When we make significant changes, we will take steps to inform you, for example, via notice on this website, email or otherwise via visitor contact information provided.
This Privacy Notice was last updated on 17th March 2023.